Insurance Customer Service Representative

About Us:

Salvatech connects Colombian talent with international companies looking for skilled professionals. We help organizations build efficient remote teams while enabling professionals to access global opportunities, providing full support throughout hiring, onboarding, employment management, and local assistance. We combine technology, proximity, and human talent to create partnerships that drive growth and productivity on both sides.

• Location: Colombia - Remote
• Language: Advance English
• Schedule: Monday to Friday / 9:00 AM 6:00 PM EST Time Zone
• Schedule may vary based on business needs (e.g. 10:00 AM – 7:00 PM or 11:00 AM – 8:00 PM EST).
• Contract: Colombian employment contract
• Salary: $3.000.000 COP - $3.000.000 COP

Role Summary:

We are seeking a Customer Service Representative with experience in Property & Casualty insurance to support daily customer service operations. This role will be responsible for handling policy-related requests, providing assistance to insured clients, and ensuring accurate processing of insurance transactions while delivering excellent customer service.

Responsibilities:

• Provide daily customer service support for insurance clients.
• Process policy endorsements, changes, and updates.
• Assist with insurance payments and billing-related inquiries.
• Issue certificates of insurance as requested.
• Handle policy modifications in accordance with carrier guidelines.
• Respond to client inquiries via phone, email, and/or internal systems.
• Maintain accurate documentation and records of all customer interactions.
• Ensure compliance with insurance regulations and internal procedures.
• Collaborate with internal teams to resolve customer issues efficiently.
• Deliver professional, timely, and customer-focused service.

Qualifications:

• Proven experience in Property & Casualty insurance customer service.
• Strong knowledge of insurance policies, endorsements, and policy servicing.
• Insurance training certificate and/or active insurance license (preferred).
• Ability to manage multiple requests in a fast-paced environment.
• High attention to detail and strong organizational skills.
• Excellent communication skills.
• Advanced English level (spoken and written).

Work Setup Requirements:

To perform this role effectively, you must have:

• A quiet home office space to work optimally.
• A stable internet connection (minimum 100 MB).
• A laptop/desktop with updated software.
• A secondary backup internet option to ensure reliability.